rf777's Privacy Policy

Introduction and Scope

rf777 ("we", "us", or "the platform") operates a reliable online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information.

By browsing our website rf777.lat, creating an account, or using our services, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, you are advised to refrain from using our services.

This Policy supplements rf777's Terms and Conditions and applies together with the Responsible Gaming guidelines. Our services are intended for individuals aged 21 and above only.

Information We Collect

rf777 may collect the following types of information in order to provide its services:

2.1 Information Provided Directly by You

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and nationality
• National ID card or passport details (for KYC verification)
• Financial information: bKash, Nagad, Rocket, Upay, or bank account details
• Login credentials (passwords are stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language settings
• Pages visited, links clicked, and session duration
• Gaming history: bets placed, wins and losses, and transaction details
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Transaction confirmation information from payment processors
• KYC verification results from identity verification service providers
• Risk assessment information from fraud prevention services

Purposes of Using Your Information

rf777 uses collected information for the following legitimate purposes:

3.1 Account Management

Creating, verifying, and maintaining your account; ensuring secure login; assisting with password recovery; and tracking VIP status.

3.2 Service Delivery

Processing deposits, withdrawals, and all types of financial transactions; managing bonuses and promotional offers; ensuring the quality of gaming services.

3.3 Meeting Legal Obligations

Verifying age and identity in accordance with applicable law; complying with anti-money laundering (AML) regulations; detecting and preventing fraud and suspicious activity.

3.4 Customer Support

Providing support in Bengali via 24/7 live chat; resolving complaints and issues; collecting feedback to improve service quality.

3.5 Communications and Marketing

Sending important service-related notifications; informing you about new promotions and bonus offers (only with your consent); sending information related to responsible gaming.

Data Security Measures

rf777 uses industry-standard technology and practices to ensure the security of your information. Our security framework includes:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Password Protection: Passwords are stored in hashed form only — never in plain readable form.
• Access Controls: Only authorised personnel can access personal information, and only to the extent necessary.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Centre Security: Servers are protected at both physical and digital levels.
• Two-Step Verification: Additional verification is required for sensitive account changes.

However, no data transmission over the internet or electronic storage can ever be claimed to be completely secure. We make every effort to protect your information, but no method is 100% secure.

Information Sharing and Disclosure

rf777 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

Trusted service providers engaged for payment processing, identity verification, and technology infrastructure management receive only the information necessary to perform their specific tasks. They are contractually bound to adhere to our privacy standards.

5.2 Legal Obligations

We may be legally required to disclose information to comply with court orders, regulatory authority investigations, or applicable law.

5.3 Business Transfers

In the event of any merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance in such cases.

5.4 With Your Consent

For any sharing of information with third parties beyond the cases listed above, we will obtain your explicit consent beforehand.

Cookie Policy

The rf777 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions, ensuring security, and the core functionality of the service.
• Functional Cookies: Used to remember your preferences (such as language).
• Analytical Cookies: Used to analyse usage patterns in order to improve service quality.

6.2 Cookie Controls

Most web browsers provide options to control cookies. You can delete or block cookies through your browser settings. Please note, however, that disabling essential cookies may cause some parts of the service to not function properly.

Data Retention Period

rf777 retains your personal information only for as long as it is necessary or required to be kept due to legal obligations:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
• Transaction Records: Financial transaction information is retained for the period stipulated under anti-money laundering regulations.
• Legal Claims: In the event of a dispute or legal claim, relevant information is retained until the matter is resolved.

Once the required retention period has ended, we securely delete your information or anonymise it so that you can no longer be identified from it.

Your Rights

As a user of rf777, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: In certain cases you may request that the use of your information be limited.
• Right to Data Portability: You may request to receive your information in a readable format.
• Right to Withdraw from Marketing: You may request to stop receiving promotional communications at any time.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will verify your request and take action as quickly as possible.

Privacy of Minors

rf777 services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is a mandatory step in the registration process. If we become aware that an account belongs to a person under the age of 21, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our services, please notify us immediately at [email protected].

International Data Transfers

rf777 works with service providers around the world. As a result, in some cases your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

• Data transfers take place through secure channels.
• The recipient country or organisation maintains adequate data protection standards.
• Contractual safeguards are in place to keep your information protected.

Policy Changes and Updates

rf777 periodically reviews this Privacy Policy and updates it when necessary. This Policy may be revised when new features are added to the service, when legal changes occur, or when there are changes to our business operations.

For significant changes, we will notify you by email or through a notice on the website. Continued use of the service after any changes means you accept the updated Policy. You can check the "Last updated" date at the top of the page to find out whether the Policy has recently changed.

Contact and Complaints

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us. Our privacy team will resolve your request as quickly as possible.